join our team
Want to work in an innovative and creative environment? Do you like to smile and have fun? Join our exciting company and we will work together to provide the best guest service to create celebratory moments. Kara’s Cupcakes creates a culture that empowers employees, providing opportunities for learning and growth while operating in a sustainable manner and from a position of social consciousness. And an added bonus – enjoy all you can eat cupcakes!
available positions
Retail Ambassador
The role of the Retail Cupcake Ambassador is providing a high level of customer service and positively represent the brand by upholding KCI standards and policies, following processes and procedures, providing teamwork, and supporting the bakery manager, baker supervisor and retail supervisor.
Qualifications:
- Demonstrate strong customer service skills, positive attitude, friendly and upbeat personality, and a love of cupcakes
- Ability to take direction, be flexible, versatile, multitask, and work effectively in a fast-paced environment
- Must possess a high level of computer skill and must be comfortable using Microsoft Word, Excel, PowerPoint, and TOAST POS system
- Must possess a strong sense of phone etiquette to effectively speak with customers, take phone orders, and update staff and management
- Must be able to verbally communicate clearly with managers, staff, retail personnel, phone order team, and customers
- Demonstrate excellent writing skills
- Must be available to work various shifts, including weekdays, weekends, and holidays
- Ability to perform opening and closing shift duties
- Preferred – Has a California driver’s license and a clean driving record
Additional requirements:
- Responsive to incoming communication throughout the day
- Understands and responds to situations with appropriate sense of urgency and good judgment
- Must possess current California Driver’s License and have clear driving record.
Essential Duties & Responsibilities:
- Must Clean and Sanitize in accordance with KCI Inc. policy to help prevent COVID-19
- Greets each Guest as they walk in the bakery
- Model BEST Guest Service
- Is knowledgeable about Kara’s Cupcakes’ products and can communicate with Guests about them
- Answers incoming calls and take orders over the phone
- Effectively communicates to both internal and external KCI customers
- If authorized, uses the Kara’s vehicle to make assigned deliveries or works Mini KaraVan for special events
- Processes orders received by e-mail, telephone, or personally from customer or company employee, as well as edits orders received
- Reviews entire order with Guest and informs them of prices, delivery date, special order criteria, such as fondant, delivery fees, and any additional information needed by customer, using email or telephone.
- Records and files copy of orders received according to expected delivery date in the V-File and binder, and coordinates with the bakers for day of orders.
Work Environment:
To perform this job successfully an employee must be able to perform each essential duty satisfactorily. The qualifications and duties listed above, and the physical demands of the position listed here, are representative of the knowledge, skill and ability required. Reasonable accommodations may be made to enable an employee with disabilities to perform the essential duties.
The physical demands of the position include:
- Visual and auditory ability to observe and to respond to critical incidents and the physical ability to act swiftly in an emergency.
- Must be able to work in a standing position for long periods of time (up to 8 hours).
- Able to reach, bend, stoop and frequently lift up to 50 pounds.
- Must have the stamina to work 40 hours per week minimum.
Assistant Bakery Manager
Position Summary:
The Assistant Bakery Manager is responsible for supporting the Bakery Manager in overseeing all business aspects of the store; including both the bakery production and retail areas of the store operation. The Assistant Bakery Manager’s role encompasses all aspects of baking, retail and delivery operations, including though not limited to managing bakers, retail and driver staff by providing direction and instruction when the Bakery Manager is absent.
The Assistant Bakery Manager is also responsible for maintaining the operation flow by overseeing in-coming and out-going deliveries and orders, ambassador preparedness to work, check-in/check-out, and maintain organization of back room and office. The Assistant Bakery Manager will also be responsible for ensuring processes, systems and resource materials are utilized by al ambassadors to ensure the success of the bakery and team. The Assistant Bakery Manager will make sure ambassadors are attentive to their schedule as well as manage time punch edits, payroll, and overtime issues when the bakery manager is unavailable.
The Assistant Bakery Manager will work directly with the Bakery Manager to ensure the smooth and effective operation of their bakery. He/She will also be accountable to ensure the customer service experience is of the highest caliber, ensuring that the highest level of care is provided to customers both in person as well as on the phones.
Qualifications:
- Must be available to work weekday and weekend shifts, including regular opening and closing shifts. Must also be able to work during holiday seasons and have the ability to cover shifts on short notice
- Must have a minimum of two years’ kitchen and/or retail management experience
- Must be familiar with scheduling, training, performance management and the fundamentals of retail store operations
- Must be able to communicate clearly with managers, retail personnel, bakers, kitchen staff, and customers
- Candidate must possess strong customer service skills, positive attitude, friendly, and upbeat personality with a love of cupcakes
- Willingness to take direction and feedback, ability to perform closing and opening shifts duties, ability to multi task, including managing daily retail store operations and retail staff management, and serving customers in a fast paced environment.
- Must have good judgment and emotional maturity
- Computer Skills: MAC/PC, MS Office, and Point of Sale proficient
Other requirements:
- Possess pastry degree/certificate
- Possess a California ServSafe Certification
- Minimum age of 18.
- This position requires a commitment to mission, vision, and values of Kara’s Cupcakes, Inc. and work positively in making a difference for our employees, our guests, our company, and our community.
Core Competencies
- Building and Maintaining Relationships – Builds cooperative relationships; skilled at relating to many different types of people including subordinates, superiors, peers, and outside parties. Shows a genuine interest in others and has sensitivity to their needs
- Developing Talent – Develops individual staffs abilities by coaching, mentoring, and advising. Challenges others to improve, addresses performance problems, and grooms staff for advancement
- Communicating Effectively – Expresses ideas clearly and concisely. Disseminates information about decisions, plans, and activities. Uses effective listening skills and communication to involve others, build consensus, and influence others in decision-making
- Managing Change – Uses effective strategies to support organization change initiatives and leads change by example
- Solving Problems and Making Decisions – Identifies, analyzes, organizes, and solves problems in a timely and effective manner. Uses input from others to make sound, timely decisions even in the face of uncertainty. Follows through.
- Managing the Work – Effectively applies knowledge of policies and practices involved in core business, administrative and human resources, and customer service functions
- Managing Self – Learns from own experiences and makes needed adjustments in own behavior. Has a willingness to improve and seeks feedback.
- Demonstrating Values – Acts in accordance with stated company Mission, Vision, Values, and Guiding Principles and guides decisions, communications, and actions from them.
Essential Duties & Responsibilities:
- Support KCI Mission, Vision, Values
- Must clean and sanitize in accordance with KCI Inc. policy to prevent COVID-19
- Direct and coordinate team of retail and bakery staff.
- Manage day to day retail store operations in accordance with KCI policies and procedures
- Check and respond to incoming emails at least three times daily.
- Manage costs and inventory within KCI budgets
- Able to manage scheduling, training and performance management in a timely manner.
- Able to manage time effectively, attend to all administrative functions, and meet deadlines.
- Train, guide and support retail staff in all retail functions; including but not limited to day to day running of store, retail promotions, communication, training, performance management and coaching the retail team.
- Creative problem solving and ability to work through complex challenges on a daily basis.
- Manage coordination of resources between peer managers and bakeries for KaraVan and other outside events or large orders.
- Ability to work productively with all levels of staff, management and customers
- Communicate effectively and in a timely manner with all teams; including upward to managers and across all levels of teams and coworkers.
- Understands and responds to situations with appropriate sense of urgency and good judgment.
- Elevates customer experience in all assigned retail units.
- Training of existing and new retail staff to ensure quality, raise product standards and build collective knowledge base.
Work Environment:
To perform this job successfully an employee must be able to perform each essential duty satisfactorily. The qualifications and duties listed above, and the physical demands of the position listed here, are representative of the knowledge, skill and ability required. Reasonable accommodations may be made to enable an employee with disabilities to perform the essential duties.
The physical demands of the position include:
- Visual and auditory ability to observe and to respond to critical incidents and the physical ability to act swiftly in an emergency situation.
- Must be able to work in a standing position for long periods of time (up to 8 hours).
- Able to reach, bend, stoop and frequently lift up to 50 pounds.
- Must have the stamina to work 40 hours per week minimum.
Production Ambassador
Position Summary:
The Commissary Kitchen Ambassador works on a day-to-day basis to ensure product quality and consistency to meet the needs of every guest. General duties consist of executing daily production list, following, and preparing ingredients, and tending to cleanliness of commissary. Additional duties include inventory stocking, quality control, and maintaining commissary organization.
Qualifications:
- Must have at least two years of experience in a commercial kitchen
- Must possess positive attitude, friendly and upbeat personality, and a love of artisan treats!
- Must be familiar with commissary baking and preparation standards.
- Must be able to show proof of ServSafe certification upon hire
- Must have flexible availability for ever changing business needs.
- Must be 18 years or older to apply.
Additional requirements:
- Willingness to show a commitment to the mission, vision, and values of Kara’s Cupcakes, Inc. and to working positively in making a difference for our employees, guests, company, and community.
- Able to communicate clearly with managers, delivery drivers, co-workers and corporate staff.
- Able to take direction, perform closing and opening shifts duties, and multi-task.
- Follow all recipe batch sizes properly and prepare ingredients accordingly
- Utilize proper labeling procedures to ensure product and ingredient freshness.
- Maintain department equipment and advise Commissary Kitchen Supervisor of any needed repairs or issues
- Utilize safe kitchen standards when operating machinery, using knives, and any other tools
- Assist with pulling inventory for bakery product orders (BPO) and bakery supply orders (BSO)
- Able to work independently in the absence of management
- Participate in commissary deep cleaning projects and daily cleaning and upkeep tasks.
Essential Duties & Responsibilities:
- Checks production schedule for daily needs.
- Follows all of Kara’s Cupcakes Standards of Operational Excellence to ensure product quality and a great Guest experience.
- Works together with all Commissary ambassadors to ensure a safe working environment
- Assists with other commissary duties as needed. Provides prompt and courteous Guest service to our Guests, employees, and vendors when needed.
Work Environment:
To perform this job successfully an employee must be able to perform each essential duty satisfactorily. The qualifications and duties listed above, and the physical demands of the position listed here, are representative of the knowledge, skill and ability required. Reasonable accommodations may be made to enable an employee with disabilities to perform the essential duties.
The physical demands of the position include:
- Visual and auditory ability to observe and to respond to critical incidents and the physical ability to act swiftly in an emergency situation.
- Must be able to work in a standing position for long periods of time (up to 8 hours).
- Able to reach, bend, stoop and frequently lift up to 50 pounds.
- Must have the stamina to work 40 hours per week minimum.
Bakery Manager
Position Summary:
The Baker Manager is solely responsible for managing all business aspects of one or more Kara’s Cupcakes location; including both the bakery production and retail areas of the bakery operation. The Bakery Manager’s role encompasses all aspects of baking, retail and delivery operations, including though not limited to managing bakers, retail and driver staff by providing direction, instruction and feedback.
The Bakery Manager is also responsible for scheduling and managing in-coming and out-going deliveries and orders, understanding flow and management of all orders, vehicle schedules and check-in/check-out, maintain organization of back room and office, as well as EOD emails, POS and systems related management. The Bakery Manager will be responsible for creating process, systems and resource materials to ensure the success of the bakery and team. This also includes training, performance management and giving clear direction to all team members. The Bakery Manager will write schedules for bakers, retail and delivery drivers, as well as manage payroll and overtime.
The Bakery Manager will work directly with the Director and company Founders on the development of tools and resources for the bakery teams. He/She/They will also be accountable to ensure the customer service experience is of the highest caliber, ensuring that the highest level of care is provided to customers both in person as well as on the phones.
Qualifications:
- Must be available to work weekday and weekend shifts, including regular opening and closing shifts. Must also be able to work during holiday seasons and have the ability to cover shifts on short notice
- Must have a minimum of two years retail management experience
- Must be familiar with scheduling, training, performance management and the fundamentals of retail store operations
- Must be able to communicate clearly with managers, retail personnel, bakers, kitchen staff, and customers
- Candidate must possess strong customer service skills, positive attitude, friendly, and upbeat personality with a love of cupcakes
- Willingness to take direction and feedback, ability to perform closing and opening shifts duties, ability to multi task, including managing daily retail store operations and retail staff management, and serving customers in a fast paced environment.
- Must have good judgment and emotional maturity
- Computer Skills: MAC/PC, MS Office, and Point of Sale proficient
Other requirements:
Possess a California ServSafe Certification
Minimum age of 21
This position requires a commitment to mission, vision, and values of Kara’s Cupcakes, Inc. and work positively in making a difference for our employees, our guests, our company, and our community.
Core Competencies
- Building and Maintaining Relationships – Builds cooperative relationships; skilled at relating to many different types of people including subordinates, superiors, peers, and outside parties. Shows a genuine interest in others and has sensitivity to their needs
- Developing Talent – Develops individual staffs abilities by coaching, mentoring, and advising. Challenges others to improve, addresses performance problems, and grooms staff for advancement
- Communicating Effectively – Expresses ideas clearly and concisely. Disseminates information about decisions, plans, and activities. Uses effective listening skills and communication to involve others, build consensus, and influence others in decision- making
- Managing Change – Uses effective strategies to support organization change initiatives and leads change by example
- Solving Problems and Making Decisions – Identifies, analyzes, organizes, and solves problems in a timely and effective manner. Uses input from others to make sound, timely decisions even in the face of uncertainty. Follows through.
- Managing the Work – Effectively applies knowledge of policies and practices involved in core business, administrative and human resources, and customer service functions
- Managing Self – Learns from own experiences and makes needed adjustments in own behavior. Has a willingness to improve and seeks feedback.
- Demonstrating Values – Acts in accordance with stated company Mission, Vision, Values, and Guiding Principles and guides decisions, communications, and actions from them.
Essential Duties & Responsibilities:
- Support KCI Mission, Vision, Values
- Direct and coordinate team of retail and bakery staff.
- Manage day to day retail store operations in accordance with KCI policies and procedures
- Check and respond to incoming emails at least three times daily.
- Manage costs and inventory within KCI budgets
- Able to manage scheduling, training and performance management in a timely manner.
- Able to manage time effectively, attend to all administrative functions, and meet deadlines.
- Train, guide and support retail staff in all retail functions; including but not limited to day to day running of store, retail promotions, communication, training, performance management and coaching the retail team.
- Creative problem solving and ability to work through complex challenges on a daily basis.
- Manage coordination of resources between peer managers and bakeries for KaraVan and other outside events or large orders.
- Ability to work productively with all levels of staff, management and customers
- Communicate effectively and in a timely manner with all teams; including upward to managers and across all levels of teams and coworkers.
- Understands and responds to situations with appropriate sense of urgency and good judgment.
- Elevates customer experience in all assigned retail units.
- Training of existing and new retail staff to ensure quality, raise product standards and build collective knowledge base.
Work Environment:
To perform this job successfully an employee must be able to perform each essential duty satisfactorily. The qualifications and duties listed above, and the physical demands of the position listed here, are representative of the knowledge, skill and ability required. Reasonable accommodations may be made to enable an employee with disabilities to perform the essential duties.
- The physical demands of the position include:
- Visual and auditory ability to observe and to respond to critical incidents and the physical ability to act swiftly in an emergency situation.
- Must be able to work in a standing position for long periods of time (up to 8 hours).
- Able to reach, bend, stoop and frequently lift up to 50 pounds.
- Must have the stamina to work 40 hours per week minimum.
Embajador de Producción
Resumen de posición:
El trabajo de Embasador en cocina en la base del día a día para garantizar la calidad y consistencia del producto con el fin de satisfacer las necesidades de cada huésped. Los deberes generales consisten en la ejecución de la lista de producción diaria, seguimiento y preparación de ingredientes, y con tendencia a la limpieza del comisario . Derechos adicionales incluyen almacenamiento de inventario, control de calidad, y el mantenimiento de la organización de la comisaria.
Calificaciones:
- Debe tener al menos dos años de experiencia en una cocina comercial
- Debe poseer una actitud positiva, personalidad amistosa optimista y un amor de golosinas artesanales!
- Debe estar familiarizado con las normas de cocción y preparación de comisario.
- Debe ser capaz de mostrar una prueba de certificación ServSafe momento de la contratación
- Debe tener disponibilidad flexibles para siempre cambiantes necesidades del negocio.
- Debe tener 18 años o más para aplicar.
Requisitos adicionales:
- La voluntad de mostrar un compromiso con la misión, visión y valores de las magdalenas de Kara, Inc. y de trabajar positivamente en hacer una diferencia para nuestros empleados, los clientes, la empresa y la comunidad.
- Capaz de com comunicarse claramente con los gerentes, los conductores de entrega, compañeros de trabajo y el personal de las empresas.
- Capaz de tomar la dirección, realizar el cierre y la apertura se desplaza deberes, y multi-tarea.
- Siga todos los tamaños de lote receta adecuada y preparar los ingredientes en consecuencia
- Utilizar procedimientos de etiquetado adecuadas para garantizar la frescura y la sustancia.
- Mantener el equipo del departamento de cocina y asesorar comisario supervisor de cualquier reparación o cuestiones necesarias
- Utilizar estándares de seguridad de la cocina al operar maquinaria, el uso de cuchillos y otras herramientas
- Ayudar con la tracción de inventario para los pedidos de productos de panadería (BPO) y las órdenes de suministro de panadería (BSO)
- Capaz de trabajar de forma independiente en ausencia de gestión
- Participar en proyectos de limpieza profunda del economato y las tareas de limpieza y mantenimiento diario.
Deberes y Responsabilidades esenciales:
- Comprueba programa de producción para las necesidades diarias.
- Sigue todos los € ™ s karaa Normas de las magdalenas de la excelencia operativa para garantizar la calidad del producto y una gran experiencia de los huéspedes.
- Trabaja en conjunto con todos los embajadores del comisario para asegurar un ambiente de trabajo seguro
- Ayuda con otros deberes del comisario como proporciona needed.A El servicio al cliente rápido y atento a nuestros clientes, empleados y proveedores cuando sea necesario.
Ambiente de trabajo:
Para realizar este trabajo con éxito un empleado debe ser capaz de realizar cada deber esencial de modo satisfactorio. Los requisitos y las obligaciones indicadas anteriormente, y las exigencias físicas de la posición de esta lista, son representativos del conocimiento, la habilidad y la capacidad requerida. Las adaptaciones razonables se pueden hacer para permitir a un empleado con discapacidad para realizar las tareas esenciales.
Las exigencias físicas de la posición incluyen:
- Visual y auditiva capacidad de observar y responder a incidentes críticos y la capacidad física para actuar con rapidez en una situación de emergencia.
- Debe ser capaz de trabajar en una posición de pie durante largos períodos de tiempo (hasta 8 horas).
- Capaz de alcanzar, doblarse, agacharse y levantar con frecuencia hasta 50 libras.
- Debe tener la energía para trabajar 40 horas por semana como mínimo.
Baker Ambassador
Position Summary:
Bakers and decorators work on a day-to-day basis to ensure product quality and consistency to meet the needs of every guest. General duties include scooping, baking, decorating, and handling customer orders. Additional duties include inventory management, quality control and maintaining kitchen & storeroom organization.
Qualifications:
- Must have a pastry degree, certificate and/or at least two years of pastry experience in a professional kitchen, including cakes and cake decorating
- Must possess strong customer service skills, positive attitude, friendly and upbeat personality, and a love of cupcakes!
- Must be familiar with curds, butter creams, piping skills and cakes
- Must be able to show proof of ServSafe certification upon hire
- Must be available to work weekday and weekend shifts
- Must be 18 years or older to apply.
Additional requirements:
- Willingness to show a commitment to the mission, vision, and values of Kara’s Cupcakes, Inc. and to working positively in making a difference for our employees, guests, company, and community.
- Able to communicate clearly with managers, kitchen staff, retail personnel, and customers
- Able to take direction, perform closing and opening shifts duties, and multi-task; including but not limited to managing daily orders and deliveries, re-stocking and serving customers in a fast-paced environment.
- Able to work independently in the absence of management
- Direct and coordinate duties for phone order team
- Responsive and attentive to incoming communication throughout the day
- Understand and respond to situations with appropriate sense of urgency and good judgment
- Oversee and support to the store manager/regional area manager including: organization, store cleanliness, implementation of policy and procedure, maintaining current display case, working with and directing fellow bakers.
- Support Assistant Kitchen Manager with training of existing and new bakers to ensure quality, raise product standards and build collective knowledge base.
Essential Duties & Responsibilities:
- Must clean and sanitize in accordance with KCI Inc. policy to prevent COVID-19
- Checks production schedule for daily needs.
- Bakes and decorates cupcakes, cookies and cakes fresh throughout the day.
- Follows all of Kara’s Cupcakes Standards of Operational Excellence to ensure product quality and a great Guest experience.
- Keeps decorating area clean and clear of debris. Follows proper Bakery safety, and security procedures and standards.
- Follows Standard Sanitation Procedures and maintains a current California Food Handlers certification
- Assists with other bakery duties as needed. Provides prompt and courteous Guest service to our Guests, employees, and suppliers.
Work Environment:
To perform this job successfully an employee must be able to perform each essential duty satisfactorily. The qualifications and duties listed above, and the physical demands of the position listed here, are representative of the knowledge, skill and ability required. Reasonable accommodations may be made to enable an employee with disabilities to perform the essential duties.
The physical demands of the position include:
- Visual and auditory ability to observe and to respond to critical incidents and the physical ability to act swiftly in an emergency situation.
- Must be able to work in a standing position for long periods of time (up to 8 hours).
- Able to reach, bend, stoop and frequently lift up to 50 pounds.
- Must have the stamina to work 40 hours per week minimum.